Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases made on innersoul.ai, including subscriptions to innersoul Plus and virtual gifts.

1. Subscription Cancellation

1.1 How to Cancel

You may cancel your innersoul Plus subscription at any time by:

Opening Settings in your account
Selecting “Cancel Subscription”
Completing the confirmation steps

1.2 Effect of Cancellation

Your subscription remains active until the end of the current billing period.
You will not be charged for the next cycle.
After expiry, your account automatically returns to the Free Tier.

1.3 Data Retention

Cancellation does not delete your account or your chat history.

To permanently delete all data, use the Delete Account option in Settings.

2. Refund Policy

2.1 General Rule — No Refunds

All purchases on innersoul.ai are non-refundable and non-transferable.

This includes:

Monthly/annual subscription fees
Virtual gifts (Tea, Coffee, etc.)
Promotional or discounted purchases

Digital services cannot be returned or revoked once delivered.

2.2 Exceptions — When Refunds May Be Issued

Refunds may be granted only in the following cases:

Duplicate Charges: You were charged twice due to a technical error.
Unauthorized Transactions: Payment made without your permission (verification required).
Failed Service Delivery: You were charged but your subscription/feature did not activate.

2.3 How to Request a Refund

Email us at support@innersoul.ai within 7 days of the transaction.

Include:

Registered email address
Transaction ID or receipt
Reason for the request
Supporting evidence (if any)

2.4 Refund Processing Time

If approved, refunds are processed to the original payment method within 7–10 business days.

Bank timing may vary.

3. No Refunds for Partial Use

If you stop using the service before the billing period ends, you will not receive a prorated refund.

Example: Cancelling after 3 days of a 30-day plan does not qualify for a partial refund.

4. Virtual Gifts

Final and non-refundable
Non-transferable between accounts
Entertainment only
No real-world monetary value

Once delivered, virtual gifts cannot be reversed.

5. Free Trials & Promotional Offers

5.1 Free Trials

If you cancel before the trial ends, you will not be charged.
If not cancelled, charges apply automatically.

5.2 Promotional Discounts

Discounted amounts are non-refundable.
Discounts cannot be applied retroactively.

6. Service Interruptions

Refunds are NOT provided for:

Temporary service outages
Slow responses due to high load
Scheduled maintenance
Issues caused by your device/internet

If innersoul.ai is unavailable for more than 48 hours due to our failure, you may request:

Account credit
Subscription extension

Refunds are not guaranteed and reviewed case-by-case.

7. Account Termination

If your account is terminated for violating Terms of Service, you will not receive refunds for remaining subscription time or virtual gifts.

8. Payment Processor Policies

Payments are handled by Razorpay, Stripe, or other providers.

Their dispute processes may differ. Delay caused by them is outside our control.

9. Consumer Rights

Nothing in this policy affects your rights under the Consumer Protection Act, 2019.

You may file complaints at:

National Consumer Helpline: 1800-11-4000

10. Changes to This Policy

Updates may occur periodically.

Continued use = acceptance of updated terms.

11. Contact Us

For billing or refund inquiries:
Email: support@innersoul.ai
Grievance Officer: M. Ratnani
Location: Bhavnagar, Gujarat, India