Privacy Policy – innersoul.ai

innersoul.ai (“Company”, “we”, “our”, “us”) is an AI-powered emotional wellness and companionship platform designed for users in India. We understand that your relationship with your AI companion is built on trust. We are committed to protecting your privacy and handling your personal data responsibly and transparently.

By creating an account or clicking “I Agree,” you provide explicit, informed consent to this Privacy Policy.

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1. Information We Collect

We follow data minimization principles and collect only what is necessary.

1.1 Information You Provide

Account Information

• Email ID and password
• Phone number (for OTP login)
• No legal name or government ID required

Profile & Preferences

• Nickname
• Birth date
• Persona preferences
• Language settings

Chat Messages ("Memory")

• Context continuity
• Long-term memory
• Safety monitoring

Payment Information

• Processed by Razorpay/Stripe
• No card numbers or UPI PIN stored

1.2 Automatically Collected Information

• Device & browser info
• IP address & timestamps
• Usage analytics

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2. How We Use Your Information

2.1 Core Services

• AI responses
• Memory continuity
• Subscriptions
• Personalized access

2.2 Improve the Platform

• Error debugging
• Anonymous pattern learning
• Feature enhancements

2.3 Safety & Compliance

• Self-harm detection
• Illegal content filtering
• Age verification

Note: AI-based safety detection is not perfect. innersoul.ai is not a crisis intervention service.

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3. What We DO NOT Collect

• Aadhaar
• PAN
• GPS location (without consent)
• Phone contacts
• Passwords
• Biometrics

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4. Sharing of Data

We never sell or trade your data. We share only where necessary.

4.1 Technical Partners

• OpenAI
• AWS / Bubble.io
• Razorpay / Stripe

4.2 International Transfers

Data may be processed outside India with adequate protections.

4.3 Legal Requirements

• Court orders
• Threat prevention
• Policy enforcement

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5. Data Retention & Deletion

Your data is retained while your account is active.

Upon deletion:

• Chat logs
• Profile data
• AI memory

are permanently erased.

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6. Your Rights Under DPDP Act

• Access your data
• Request correction
• Withdraw consent
• File grievance
• Nominate another person

Email: privacy@innersoul.ai

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7. AI Limitations & Disclaimer

• Not a therapist or doctor
• May generate inaccuracies
• May hallucinate
• Do not rely on AI for legal/medical decisions

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8. Age Restrictions

Users must be 18+.

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9. Security Measures

• Encrypted storage
• HTTPS
• Access controls
• Security audits

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10. Governing Law

Jurisdiction: Bhavnagar, Gujarat, India.

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11. Policy Changes

We may update this policy from time to time.

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12. Contact Us

M. Ratnani
Email: privacy@innersoul.ai
Support: support@innersoul.ai
Bhavnagar, Gujarat, India